Privacy Policy

Privacy Policy

Introduction

This Privacy Policy explains how Khokhar Traders ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website khokhartraders.com, place an order, contact us, or use any of our services. We are committed to safeguarding your personal data in accordance with the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

We collect the following types of information when you interact with our website or place an order:

• Contact information — your name, phone number, delivery address, and email address when you place an order, request a quotation, or send us a message.
• Order information — the products you order, quantities, delivery location, payment method, and order history.
• Communication records — messages you send us via WhatsApp, email, our contact form, or in person at our shop.
• Technical data — your IP address, browser type, device type, pages visited, and time of visit. This is collected automatically through server logs and analytics tools.
• Cookies — small text files stored on your device to remember your cart, preferences, and browsing behaviour (see the Cookies section below).

We do not collect sensitive personal information such as your Computerised National Identity Card (CNIC) number, bank account details, or biometric data through our website. Bank transfers are processed directly between your bank and ours — we never see or store your bank login credentials.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including delivery scheduling and order confirmation.
• To respond to your enquiries, provide quotations, and offer customer support.
• To send you order updates, delivery notifications, and important account-related communications.
• To improve our website, products, and services based on your browsing behaviour and feedback.
• To detect and prevent fraudulent orders, unauthorised access, and other security threats.
• To comply with our legal obligations under Pakistani law, including tax reporting requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your contact details are used only to serve you and to operate our business.

Cookies and Third-Party Advertising

Our website uses cookies to improve your browsing experience and to display relevant content. Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies — required for the website to function correctly, including remembering items in your shopping cart and your language preference.
• Analytics cookies — help us understand how visitors use our website so we can improve it. We use Google Analytics for this purpose.
• Advertising cookies — used by third-party advertising networks, including Google AdSense, to display relevant ads based on your interests.

Google AdSense disclosure: We use Google AdSense to display advertisements on this website. Google AdSense uses cookies (including the DoubleClick DART cookie) to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalised advertising by visiting Google's Ads Settings at https://www.google.com/settings/ads. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites. For more information about how Google uses data, please review the "How Google uses information from sites or apps that use our services" page.

Data Sharing

We do not sell or rent your personal information. We may share your information with the following parties only when necessary:

• Delivery partners — your name, phone number, and delivery address when fulfilling your order.
• Payment processors — banks and mobile wallet providers when processing your payments. We share only the minimum information required to complete the transaction.
• Service providers — companies that help us operate our website, such as hosting providers and analytics services. These providers are bound by confidentiality obligations.
• Legal authorities — when required by Pakistani law, court order, or to protect our legal rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us immediately.

Your Rights

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you.
• Correction — you may request that we correct any inaccurate or incomplete information.
• Deletion — you may request that we delete your personal information, subject to legal record-keeping requirements (such as tax records).
• Opt-out — you may opt out of marketing communications at any time by replying "STOP" to any SMS or clicking "unsubscribe" in any email.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "Last updated" date below. We encourage you to review this page periodically to stay informed of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Phone/WhatsApp: +92 331 5083 648
• Email: khokhartradersjlm@gmail.com
• Address: Jhelum, Punjab, Pakistan
• Online: through our contact page

Last updated: September 2026